promotes the business referred to on it. In these conditions, the
business will be referred to as ‘we’ and/or ’our’.
of our Site is on the following terms (the “Terms
Site immediately. By accessing and using our Site you are indicating
agreement between you and us and can only be amended with our
consent. They should be read in conjunction with any details
provided on our Site about how our Site operates and the services
Trading Terms (if applicable).
without prior notice by changing them on our Site.
Accessing our Site
cannot guarantee that our Site will operate continuously or without
interruptions or be error-free. You must not attempt to interfere
with the proper working of our Site and, in particular, you must not
attempt to circumvent security, tamper with, hack into, or otherwise
disrupt our Site or any computer system, server, router or any other
are responsible for ensuring that your computer system meets all
relevant technical specifications necessary to use our Site and is
compatible with our Site. You also understand that we cannot and do
not guarantee or warrant that any content on our Site will be free
from infection, viruses and/ or other code that has contaminating or
destructive properties. You are responsible for implementing
sufficient procedures and virus checks (including anti-virus and
other security checks) to satisfy your particular requirements for
the safety and reliability of data input and output.
time to time, we may restrict access to certain features or parts of
our Site, or our entire Site, to users who have registered with us.
If you choose, or you are provided with, a user identification code,
password or any other piece of information as part of our security
procedures, you must treat such information as confidential, and you
must not disclose it to any third party. We have the right to
disable any user identification code or password, whether chosen by
you or allocated by us, at any time, if in our opinion you have
reserve the right, in our discretion, to withdraw, suspend or modify
our Site or certain features or parts of our Site with or without
notice to you, where we have reason to do so. There may also be
times when our Site or certain features or parts of our Site become
unavailable, whether on a scheduled or unscheduled basis. You agree
that we will not be liable to you or to any third party for any
withdrawal, modification, unavailability, suspension or
discontinuance of our Site or any service available on or through
Using our Site
must use our Site and the information available from our Site
responsibly. No such information may be used for or in connection
with any unlawful, immoral or anti-social purpose, or in a manner
which is or may be damaging to our name or reputation.
cannot use our Site:
any unlawful purpose;
harm, threaten, abuse or harass another person, or in a way that
invades someone's privacy or is (in our reasonable opinion)
offensive or is unacceptable or damaging to us, our customers or
create, check, confirm, update or amend your own or someone else's
databases, records, directories, customer lists, mailing or
tamper with, update or change any part of our Site;
a way that affects how it is run;
a way that imposes an unreasonable or disproportionably large
burden on us or our suppliers' communications and technical systems
as determined by us; or
any automated means to monitor or copy our Site or its content, or
to interfere with or attempt to interfere with how our Site works.
Intellectual property rights
All content on our Site including but not limited to text,
software, photographs and graphics is protected by copyright. We, or
our licensors, own copyright and/or database rights in the
selection, coordination, arrangement and enhancement of such
content, as well as in the original content. Except as expressly set
you any rights in respect of any intellectual property owned by us
or our licensors. You shall not assert or attempt to obtain any such
rights and you shall not use, copy, reproduce, modify, publish,
transmit, participate in the transfer or sale of, create derivative
works from, or in any way exploit, our name, trade marks, logos or
other proprietary marks, or any of the content of our Site, in whole
If you provide content for our Site
you provide any material to our Site (for example, by providing
ratings and reviews, comments, articles or uploading any other
content in any format (including video) (each “User
you agree to grant us permission, irrevocably and free of charge, to
use the User Content (including adapting it for operational or
editorial reasons) in any media worldwide, for our own marketing,
research and promotional activities and our internal business
purposes which may include providing the User Content to selected
third party partners, service providers, social media and networking
own your User Content at all times, and you continue to have the
right to use it in any way you choose.
providing any User Content to our Site you confirm that such User
your own original work or you are authorised to provide it to our
Site and that you have the right to give us permission to use it
not contain or promote anything illegal, harmful, misleading,
abusive, defamatory (that is, it does not damage someone’s
good reputation) or anything else that might cause widespread
offence or bring us or our business partners into disrepute;
not take away or affect any other person’s privacy rights,
contract rights or any other rights;
not contain any virus or other code that may damage, interfere with
or otherwise adversely affect the operation of our Site;
if used to promote your own business or services, clearly and
openly state your association with the particular business
not contain any form of mass-mailing or spam.
you do not want to grant us the permissions set out above, please do
not provide any material to our Site.
have no obligation to publish your User Content on our Site and we
retain the right to remove any User Content at any time and for any
do not edit, pre-vet or review any User Content displayed on our
Site. If you believe that any User Content does not comply with the
requirements set out in this paragraph, please notify us
immediately. We will then review the User Content and, where we deem
it appropriate, remove it within a reasonable time.
we hope our Site will be of interest to users, we accept no
liability and offer no warranties or conditions in relation to our
Site or its content, to the fullest extent such liability can be
excluded by law.
is no limit to what we and the people who provide our services will
be liable for if someone dies or is injured because of our
negligence or because we have committed fraud.
no circumstances will we, the owner or operator of our Site, or any
other organisation involved in creating, producing, maintaining or
distributing our Site be liable, whether in contract, tort
(including negligence), breach of a statutory duty, even if
foreseeable, for any loss of:
sales, business, or revenue;
opportunity, goodwill or reputation;
of, or corruption to information; or
we do not keep to these conditions, then we will only be liable for
losses you have suffered as a direct result. We are not liable to
you for any other losses whether such losses are because we have not
kept to our obligations or contract, because of something we have
done or not done in negligence, due to defamatory statements or
liability for a product or otherwise as a result of:
of, or inability to use, our Site;
of or reliance on any content displayed on our Site; any mistake,
fault, failure to do something, missing information, or virus on
our Site or if it does not work properly because of incidents
outside of our control such as (but not limited to) interruptions
to communication and networks and circumstances beyond our control;
destruction of information or someone getting access to our
records, programs or services without our permission; or
products, services or information received through or advertised on
any website which we link to from our Site.
our Site contains links to other websites and resources provided by
third parties, these links are provided for your information only.
We have no control over the contents of those websites or resources.
formal legal notices should be sent to us using the details set out
on our Site.
by us to enforce a right does not result in waiver of such right.
unaffected and shall remain in force.
Governing Law and Jurisdiction
conditions make up the whole agreement between you and us in how you
use our Site. If a court decides that a condition is not valid, the
rest of the conditions will still apply.
laws of England and Wales apply to your use of our Site and these
conditions. We control our Site from within the United Kingdom.
However, you can get access to our Site from other places around the
world. Although, these places may have different laws from the laws
of England and Wales, by using our Site you agree that the laws of
England and Wales will apply to everything relating to you using our
Site and you agree to keep to these laws. We have the right to take
you to court in the country you live in.
How to contact us
you experience problems with our Site or would like to comment on
it, please feel free to contact us by using the details set out on
How we use your personal data
use your personal data for the following purposes:
provide you with the products and services you have requested
use your personal data to accept you as a new or returning customer
to provide you with the products and services you have requested in
accordance with the Trading Terms or Terms of Trading.
send you service communications, including in relation to changes to
our Trading Terms or Terms of Trading
use the contact details you have provided to us so that we can
communicate with you about the products and services that we
provide, including to let you know about major changes to those
products and services or to the Trading Terms or Terms of Trading
between us or to any related information.
marketing (including by third parties)
you have provided your consent or we otherwise have the right to do
so, we may use your contact details to send you direct marketing and
keep you informed of promotional offers by email, SMS, post or
telephone relating to our products and services.
can unsubscribe from our direct marketing at any time by clicking
the “Unsubscribe” link in any of our emails or by
trusted business partners would also like to use your name, email
address, postal address and telephone number to inform you of
similar products, services and promotional offers. We will only
share your personal data with our partners where you have provided
us with your consent to do so. You can unsubscribe at any time by
clicking the “Unsubscribe” link in any of their emails
or by contacting us.
track your usage of our website, communications, products and
Site so that we can provide important features and functionality on
our Site, monitor its usage, and provide you with a more
provide and improve customer support
use your personal data to be able to provide and improve the
customer support we provide to you (for example, where you have
questions about our products and services).
maintain our records and improve data accuracy
any business, we process personal data in the course of maintaining
any business, we process personal data in the course of maintaining
and administering our internal records. This includes processing
your personal data to ensure that the information we hold about you
is kept up to date and accurate.
respond to enquiries, complaints and disputes
use the personal data we hold about you to help us respond to any
enquiries or complaints you have made, or deal with any dispute
which may arise in the course of us providing our products and
services to you, in the most effective manner.
investigate, detect and prevent fraud and comply with our legal
certain circumstances, we use your personal data only to the extent
required in order to enable us to comply with our legal obligations,
including for fraud detection, investigation and prevention
purposes. This may require us to provide your personal data to law
enforcement agencies if they request it.
Legal grounds for processing
protection law requires us to only process your personal data if we
satisfy one or more legal grounds. These are set out in data
protection law and we rely on a number of different grounds for the
processing we carry out. These are as follows:
certain circumstances, we process your personal data after obtaining
your consent to do so for the purposes of:
you marketing communications about our products and services;
your name, email address, postal address and telephone number with
our trusted business partners so that they may market to you about
their own similar products and services;
your credit score so that we can establish the best possible
payment terms we are able to offer to you.
for the performance of a contract and to comply with our legal
is necessary for us to process your basic contact details, payment
details and information about the business you represent for the
performance of the Trading Terms or Terms of Trading between us. In
particular, we rely on this legal ground to:
you with the products and services;
with you about the products and services that we provide to you,
including to let you know about major changes to those products and
services or to the Trading Terms or Terms of Trading between us or
to any related information;
and improve customer support; and
you about changes to our service
you choose not to give some or all of the aforementioned information
to us, this may affect our ability to provide our products and
services to you.
certain circumstances, we also use your personal data only to the
extent required in order to enable us to comply with our legal
obligations, including to detect, investigate and prevent fraud.
for the purposes of our legitimate business interests or those of a
is sometimes necessary to collect and use your personal data for the
purposes of our legitimate interests as a business, which are to:
you with products and services that are as useful and beneficial as
possible, including by personalising our contact with you and
making sure we tell you about all the offers that are relevant to
understand our customer base so that we can improve our products
and services and marketing activities (which could also benefit
with our contractual obligations to third parties;
and improve our Site to enhance the customer experience;
our staff so that we can provide you with a better customer
to any enquiries or complaints you have made, or deal with any
dispute which may arise in the course of us providing our products
and services to you; and
ensure that content from our Site is presented in the most
effective manner for you and for your computer;
effective operational management and internal administration of our
business, document retention, compliance with regulatory guidance
and exercise or defence of legal claims.
we think there is a risk that one of your interests or fundamental
rights and freedoms may be affected we will not process your
personal data unless there is another legal ground for us to do so
(either that we have obtained your consent to the processing or it
is necessary for us to perform our contract with you or to comply
with our legal obligations).